Privacy Policy

1. What we collect

We collect only the information needed to provide messaging and account services. This includes:

• Account information: email address, display name, and profile photo you choose to upload.
• Authentication data: password hashes and sign-in history managed by our auth provider.
• Optional profile details: phone number, timezone, and SMS notification preferences you choose to add.
• Message content and metadata: conversations, group memberships, read receipts, reactions, and presence status.
• Device/connection data: IP address, browser type, and timestamps for security and abuse prevention.

2. How we use your data

We use the information we collect to:

• Create and secure your account.
• Deliver and store messages you send and receive.
• Send email and optional SMS notifications about messages, invites, and security alerts.
• Maintain presence and online-status indicators for users you chat with.
• Prevent abuse, spam, and unauthorized access.
• Improve reliability and fix bugs.

3. Sharing and subprocessors

We do not sell personal information. We share data only with the service providers that make NetChatHelp possible:

• Lovable Cloud — hosts the application and provides the serverless runtime.
• Supabase — provides the database, authentication, and real-time messaging infrastructure.
• Google — used for optional Google sign-in only if you choose it.
• Bird and/or Twilio — used to deliver optional SMS notifications when configured by an admin.
• Email delivery provider — used to send transactional emails such as magic links and invites.

Each subprocessor is bound by contractual obligations to protect your data and may only process it for the purposes we define.

4. Cookies and analytics

NetChatHelp uses cookies and local storage only as needed for authentication and basic site functionality. We do not use third-party advertising or tracking cookies. Analytics, if enabled, is limited to understanding feature usage and does not include message content.

5. Data retention

We keep your account and message data for as long as your account is active. When you delete your account — or an admin removes you from a workspace — we delete your profile data and messages within 30 days, except where we must keep a limited record for legal compliance, fraud prevention, or security investigations.

6. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your account and associated data.
• Export your data where technically feasible.
• Object to or restrict certain processing.

To exercise these rights, contact us at support@netchathelp.com. We will respond within a reasonable time and may need to verify your identity before acting on a request.

7. Security

NetChatHelp encrypts traffic in transit with TLS and uses database-level access controls (row-level security) so that only conversation participants can read messages. We do not currently provide end-to-end encryption of message contents, so you should treat NetChatHelp as a server-trusted messenger. We encourage you to review our secure messaging guide for more details.

8. Children's privacy

NetChatHelp is not intended for users under the age of 18. If we learn that we have collected personal information from a child under 18, we will delete that information as soon as possible.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of NetChatHelp after changes means you accept the revised policy.

10. Contact us

Questions about this Privacy Policy or our data practices can be sent to support@netchathelp.com.