Help & troubleshooting
Invoice preview not rendering?
If the invoice preview dialog stays blank, shows a Chrome error, or you can’t open/download the PDF, run through this checklist. The invoice is always stamped with the watermark, VIN, group footer, and page counters before you download or share it.
Quick fix: use Download or Open in tab
Even when the in-dialog preview cannot render, the stamped PDF file is ready. Click Download to save it, or Open in tab to view it in your browser’s built-in PDF viewer. The bytes are identical to the preview.
Chrome / Edge PDF viewer settings
Browsers sometimes block inline PDFs or force downloads. Make sure PDFs open in the browser:
- Open Chrome and go to Settings.
- Navigate to Privacy and security → Site Settings → Additional content settings → PDF documents.
- Choose Open PDFs in Chrome (not “Download PDFs”).
- Return to NetChatHelp, close the preview dialog, and open it again.
If the setting says “Download PDFs instead of automatically opening them in Chrome,” switch it off. The file will still be stamped correctly, but you won’t see it inline.
Allow popups and redirects
Open in tab and some share actions open a new browser tab. If your browser blocks popups, the preview or share may fail silently.
- Look for a blocked-popup icon in the browser address bar and choose Always allow popups from netchathelp.com.
- In Chrome, go to Settings → Privacy and security → Site Settings → Pop-ups and redirects and add netchathelp.com to the allowed list.
- If you use Safari, make sure Settings → Websites → Pop-up Windows allows popups for netchathelp.com.
Site settings and permissions
Some strict browser or corporate profiles disable PDFs, downloads, or third-party data URLs. Check these for netchathelp.com:
- JavaScript must be enabled (the preview is rendered locally in your browser).
- Downloads must be allowed if you plan to save the invoice.
- Browser extensions that block PDFs, scripts, or popups (PDF tools, privacy blockers, ad blockers) can interfere. Try again in an incognito/private window with extensions disabled.
- If your device is managed by an organization, ask your IT admin to allow PDF inline viewing and blob/object URLs for netchathelp.com.
Copy / Share on mobile
On phones, the Copy/Share button opens the operating system’s share sheet. Choose WhatsApp, Messages, Mail, or any app from that sheet — the PDF is attached as a file. It is not copied as text, so you will not see a paste option in the chat input.
- If the share sheet does not open, your browser may have blocked clipboard permission. Tap the lock/info icon in the address bar, open Site settings, and set Clipboard to Allow.
- On iOS, the PDF attaches through the share sheet; if a clipboard permission prompt appears, tap Allow.
- Some mobile apps or keyboards do not show paste for non-text content. Use the share sheet instead of long-press paste.
Still stuck?
Download the invoice and open it in your preferred PDF viewer. Every downloaded file contains the status watermark, VIN, group footer, and page counters on every page. If the download also fails, contact your administrator or support@netchathelp.com.